ZonMaster {Support}

Category: Updates

  • [Updated] Enhanced Merchant Fulfilled Support

    [Updated] Enhanced Merchant Fulfilled Support

    MFN Power Do you manage your own fulfillment instead of using Amazon’s FBA service? If so, then ZonMaster has an update that adds even more power to your orders. From today, ZonMaster will offer the same level of tracking packages to MFN shipments as we do for FBA shipments. No more uploading spreadsheets to ZonMaster!…

  • [New Feature] Enhanced Sales Stats Graphs

    [New Feature] Enhanced Sales Stats Graphs

    We’re trying to expose more of the statistics we’re gathering to you, the seller. The latest one is more detailed sales stats for your items. Through a series of graphs we offer you greater insight into number of units shipped and returned, as well as reviews that items have received. First, on the items listing…

  • [New Feature] Send Emails in Response to Seller Feedback

    [New Feature] Send Emails in Response to Seller Feedback

    This is something that a lot of you have asked for! We’re happy to announce that now you can send a specific email template triggered by whether the customer has left Seller Feedback (as opposed to a product review) on an order. For negative (or neutral) feedback of 3 or under this is available for…

  • [Update] Goodbye Big Red Button

    UPDATE: The video that is/used to be linked to on this page is out of date. See updated instructions here inside your ZonMaster account.   A couple of months ago we rolled out the Seller Central Prep page which required you to run Google Chrome as a browser and install a plugin to help us match…

  • [New Feature] All In The Family: Seeing Related Items

    [New Feature] All In The Family: Seeing Related Items

    A lot of you are selling variations – different colour, container size, etc etc – of the same product. Now on ZonMaster you can see that! On the items listing page we’ve put a small P in the box with the ASIN and SKU. That P will show the parent ASIN of the product. If there is any.…

  • [New Feature] Pre-Made Starter Packs of Templates

    [New Feature] Pre-Made Starter Packs of Templates

    It’s not enough to know that you can send emails out to people based on triggers after they buy from you. The real question is what to say in the email! We’ve put together a couple of starter packs of email templates – each with 3 emails, one focused on getting you more seller feedback,…

  • [New Country] Amazon.in (India) Support

    [New Country] Amazon.in (India) Support

    We’re starting to roll out more territories and the first to go into trial is India’s Amazon.in. When you create a new store you’ll see Amazon.in in the drop down. Right now it looks like we can get all order and item information. What we CAN’T get is package tracking. Most of Amazon.in’s packages are…

  • [Update] Did they or didn’t they? ZonMaster adds mail open tracking

    [Update] Did they or didn’t they? ZonMaster adds mail open tracking

    It’s one thing to send of an email and know it arrived, and something completely different to know that it was opened. That’s why we’ve added the ability to track whether your emails were opened or not. Go to your Email Queue and you’ll see your a list of emails that have been sent or are…

  • [Update] Big Changes to Email Templates – #3 Review level triggers

    [Update] Big Changes to Email Templates – #3 Review level triggers

    Our other addition to email templates for reviews is the ability to send an email based on a review being left. To do this look in the ‘Send Trigger’ dropdown. After the old triggers of Confirmed, Shipped, Delivered and Returned we’ve added a group of levels (similar to the ones in Stop On Review). Check…

  • [Update] Big Changes to Email Templates – #2 Stop On Review

    [Update] Big Changes to Email Templates – #2 Stop On Review

    If you’ve been following along with ZonMaster updates you know that we have been working hard on tying customer reviews to customer orders.  Now the next step is to let you do something with that info. The first of two features on the email templates to use customer reviews is ‘Stop on Review’ (found in…