We’ve changed our ‘Prebuilt Templates’. They were getting a bit old and tired, so we’ve given you whole new sets of them and redesigned the interface a little.
Like before, you access the Prebuilt Templates from the Email Template Manager page. At the top of the page you have two choices ‘Create New Email Template’ or ‘Load Prebuilt Template’. You want to choose the latter.
You’ll be presented with a popup that lets you choose from our Prebuilt Templates. This is an ‘accordion’ (no polka music required!), broken down by the templates we offer. Right now we have:
This is one of our older templates. It’s been proven effective, so we left it!
Seller Feedback and Product Review Request
Available in 6 Languages
Asks for both Seller Feedback and a Product Review.
Seller Feedback Request
Available in 6 Languages
Asks for Seller Feedback only
Product Review Request
Available in 6 languages
Asks for Product Review only
We’ll be adding more templates shortly!
How To Use
Find the email template you wish to load.
A copy of the template will appear in your Email Templates list
Edit the template to your needs.
Once the template is loaded into your account you are free to edit it as you wish. We strongly urge you to edit the template to ensure that
It is targeting the proper products
By default Prebuilt Templates target ALL your products
It is targeting the proper marketplace(s)
By default Prebuilt Templates target ALL marketplaces (regardless of the language the template is in)
It has the right send settings for you
We will preset the template to what we think is a sensible timeframe, but you may wish to change that.
Edit these settings and save the template.
Do not enable any email template without first previewing it to see that it looks like you think it should.
Recently we’ve rolled out an update to the main Dashboard inside your Zonmaster account. We are always striving to give you more information faster and clearer and we think this update is a good step in that direction!
Order Information – Updated!
At the top of the dashboard you will find yours orders. Like before, we show you a bar chart of your orders by day for the selected time period (more on this later), which defaults to the last 30 days.
What’s been updated is we now show you those orders broken down by status – Unshipped, Shipped, Delivered, Returned and so on.
The advantage of seeing your orders like this is you can quickly see if there is a delay in shipping or delivery, or if you have a higher number of returns.
On any chart you can click on legend labels to hide that element. For example, to hide ‘Delivered’ orders from the Orders table simply click on it.
Emails – Updated!
We now give you two views on your Emails queue on the dashboard. The first – called By Date – is the usual breakdown of how many emails have been sent out, day by day, for the current period. We’ve also now broken those bars down into ‘per email template’ so you can see if there is change in what is normally going out.
The second view, accessed by clicking the ‘By Template’ tab at the top of the panel, shows you a pie chart with the breakdown of which templates have gone out over the selected period.
Review Requests – New!
Next to the Emails section is a day by day look at how many Amazon Review Requests Zonmaster has processed on your behalf.
Seller Feedback – New!
We have added a couple of charts so you can more quickly see your Seller Feedback. This previously was not shown on the Dashboard.
Now you can see the usual day by day breakdown of the Seller Feedback you’ve received, with the days broken down by the star rating.
If you click on the By Rating tab in that panel you can see the same time period, but showing you how many of each rating level you’ve received
Customer Reviews – Updated!
We’ve given the same update to the Customer Reviews panel. You can now see a day by day, broken down by review rating.
By clicking the By Rating you can see how many of each rating you’ve received.
We’ve kept our quick view chart that will show you the number of Orders, Returns, Emails, Reviews Requested, Positive and Negative Seller Feedback and Positive and Negative Customer Reviews, broken down by the last 7 days, 30 days, 90 days, 180 days and 1 year
We have two tables that show you the emails sent in the last 24 hours, and the emails scheduled to be sent in the next 24 hours.
In these tables you can access the actual Mail Queue entry by clicking on the date. You can access the Email Template by clicking on the name of the message, and you can click on the Order Number to see the order details.
Seller Financial Stats
Finally, at the bottom of the dashboard we show you some quick financial stats on your Amazon Seller accounts – how many orders in the current month (month to date), how many units sold, what the total value of the Products sold is and what your average sale was.
Time Period – New!
At the top of the Dashboard is a new drop down menu that lets you change the time period that the dashboard shows you. You can choose the last 30, 60, 90, 180 or 365 days and all charts will update.
We hope you find these updates helpful in giving you more insights more quickly into your Amazon Seller data!
If you’re a professional Amazon Seller and not (for some crazy reason!) using Zonmaster, why not sign up today for your 15 day free trial – no credit card required. You get access to ALL our features, regardless of the plan you choose (yes, even the one that starts at $6.99 a month!)
When you are selling on Amazon it is vital to stay on top of your listings…for several reasons!
Listing hijacking – multiple offers being added to your listing – is a real problem for sellers, as is losing control of your own listing and having someone else change the title of your product. Not to mention the simple problem of knowing when you’ve lost the Buy Box.
Now Zonmaster has a new tool that helps you combat Hijacking, listing changes and helps you also keep on top of incoming reviews.
Sorry, this is a beast of a blog post covering a huge new feature. It’s a bit long!
The Zonmaster ASIN Monitor
To access the ASIN Monitor, go to the Products Manager by select ‘Products’ under Products menu.
In addition to the charts and labels at the top of the page you’ll see a listing of all your products.
We have added a small ‘bell’ icon in the rightmost column of your product listing. Clicking on that will open the settings panel for the ASIN Monitor for that product.
Here’s a list of what you can presently monitor
You can choose to be notified of All Reviews, Positive Only or Negative Only.
Please note that this settings REPLACES the preview review monitoring you could configure in Zonmaster.
One of the most serious issues facing Amazon Sellers is losing control of their listing. With this setting you can be informed when the number of offers on a listing changes at all, Increases or Decreases.
Be alerted as soon as your Buy Box status changes – either you gain it or lose it!
Be alerted as soon as Zonmaster detects your title has changed!
Be alerted as soon as Zonmaster detects your product description – including brand – has changed!
Be alerted as soon as Zonmaster detects your main image has changed on a listing.
Be alerted as soon as Zonmaster detects your price has changed either above or below the level you have specified.
Be alerted as soon as Zonmaster detects either your item dimensions or packaging dimensions have changed.
Be alerted as soon as Zonmaster detects the main category (or categories in some cases) has changed on your listing.
Best Seller Ranking – Coming Soon
This is coming soon, but you’ll be alerted whenever your BSR changes beyond a certain threshold.
If you want to see the same ASIN Monitor settings on multiple products the easiest thing to do is use the Bulk Monitoring tool. Select the rows you want to affect and use the select dropdown to choose Bulk Monitoring
You’ll be presented with the same ASIN Monitor Settings box as described above, but it will just apply to multiple items.
Be Aware: It will create multiple ASIN Monitors!
Like pretty much everything in Zonmaster, all of these features are available in ALL MARKETPLACES. You will be alerted individually on a marketplace by marketplace basis. So if your product is listed across Europe but only changed in – for example – Germany and Italy – you will get 2 emails, notifying you of those changes.
ASIN Monitor Limits
You know we at Zonmaster like to give you the most for the least! But ASIN Monitoring is an expensive and time consuming process, even for the poor bytes inside our servers. So we are setting some limits.
Note that these are limits on ASIN monitors, not Marketplace limits. So if you monitor a product that has the same ASIN across all marketplaces that is just one ASIN Monitor.
Here are current limits.
10 ASIN Monitors
Mini Plan + Attachments
10 ASIN Monitors
50 ASIN Monitors
100 ASIN Monitors
500 ASIN Monitors
If you need more monitors but not more Emails or Review Requests please let us know.
In addition to the settings about WHAT to monitor, you need to be able to set HOW you are monitored, right?!
To do that, pop over to our (new) Account Settings area and go to the Notifications selection (or click this link here)
Here you can control individual email settings.
The reason you need this? Because now you can have multiple notification email recipients WITHOUT having to add multiple Zonmaster users.
So you can have Email1 get the notifications about Seller Feedback and User 2 get emails about Hijacks, etc.
Adding More Email Recipients
On the right hand side of the Notification Settings are you’ll see a place where you can add additional Email Receipients.
Once added, each of these Recipients will have the same set of possible settings, individually customizable!
We’re pretty proud here at Zonmaster of this new feature.
As always, it is available on ALL PLANS at ALL LEVELS (given the limits set out above). So start your free trial today and level up your Amazon Seller power!
We’ve uploaded a new video to our YouTube Channel that details the functions and features of our new Order Manager page.
You can see the video here:
For those of you who prefer to read we’ll try to summarize things here.
Accessing the Order Manager
To get to the order manager select Orders from the Orders menu at the top.
The order manager provides all your details for both Amazon and Merchant (FBA and MFN) fulfilled orders.
Search and Filter
You can search and filter on a variety of aspects:
Shipment details like city, state, postal code or tracking number.
For date ranges you can search on a predefined set of ranges, or enter in exact dates.As we’ll see later, you can also set date ranges by click on our charts.
On top of the searching, you can also filter your data.You can filter by
Orders that used promotions
Orders that generated seller feedback
Limit by marketplace here, or by chart clicking.
Order status – from unshipped to delivered, or returned or refunded
Whether the buyer is a repeat buyer
If the order or buyer has been marked as Do Not Solicit
Whether the order has been sent emails, not been sent emails or is has an email waiting to go out.
Whether an order has or has not had a review requested via Amazon’s review request feature.
Whew that’s a lot of filters!
But there’s more!
You can also filter orders by clicking on the charts at the top of the page. These charts show your entire history that we have inside Zonmaster. If you want to see orders for a specific channel, you can click that channel in the Sales By Channel pie chart. You can also limit by month by clicking on the month is the sales bar charts. These two can be combined as well, or also combined with any filters you might have set in the filter section.
You can set any of these things, then click filter to update the table below.
The order details we show here are
How the order was fulfilled
The purchase date
Some order info such as order id, how many items were purchases and what asins and skus were purchased. You can click on the Order ID to go to the order details page on Zonmaster, or, you can click on the little amazon logo to be taken to the order details page on Amazon. We show more info on our page I think
Order status icon. You can hover over this to get a little more info, or see the full info on the order page.
Basic location info of the shipment, like city and region or state or province, depending on country.
Quick summary of how many emails this order has been sent, if there is seller feedback from this order and whether a review request has been issued.
Select and Act on Orders
We also have a bunch of actions you can do on an order or orders if you select them. You select orders by clicking on the select box in the first column.If you select and order and go to the top of the select column you’ll see a dropdown. (you can also click on the box there to select or deselect all orders showing)
Send On Demand Email
You can see the first item after the selected order count is ‘Send Email’. Zonmaster finally gives you the ability to manually send an email template to an order.
If you choose the ‘Send Email’ option that dropdown a popup will appear.
Here you can choose what email template to send out. If you need to create a new template or want to edit an existing one you can click on the link in the green note at the bottom. If you choose a template from the dropdown the preview area will appear and you can see how to email will look to your buyer when they receive it.You’ll see that this is a good reason to give your email templates good names!
It’s important to note that the email WON’T go out if
the order or buyer is marked as DNS
the order has already received the email template before.
If you’re happy with it you can click continue to review, and then click send now to have the emails queued to be sent as soon as possible.
From the drop down you can also set orders as Do Not Solicit for Order. That means that no more emails will go out for the selected orders. If you choose Do Not Solicit for Buyer – previously called Blacklist on Zonmaster – that means that no more emails will go to that buyer, for this order or any future orders they may buy from you.If you select these you’ll see the status updated on the order row. It can of course be easily removed.
Custom DNS Upload Tool
If you have existing list of orders you want marked as DNS you can use our Custom DNS Upload tool which can be found under the Orders menu.You can paste in up to 1000 Amazon order ids, select the action you want – either DNS on the Order or DNS on the Buyer – and whether you are setting or removing the flags. Click submit and that’s it!
We hope you like the enhancements we’ve made to the Order Manager!
Zonmaster helps Amazon sellers monitor, manage, and automate emails, product reviews, orders, and feedback. Build professional email templates with gifs, emojis, buttons, and attachments. A/B test subject lines and view open rate analytics. Send or exclude emails based on triggers such as refunds, shipment, delivery, feedback, and repeat buyers. Track and manage all product reviews. Instant notifications whenever a review is posted.
We have quite an exhaustive (and exhausting!) list of updates to Zonmaster in our 2021 Roadmap. We’ve seen some changes already, but the latest is part 1 of our improvements to the Products listing.
Simplified Line Listing
We have removed some of the more confusing columns to focus on the essentials.
With the extra space we have added an inline orders graph that shows you the number of orders broken down by day for the past 30 days. We also show you the total number of orders in the past 30 days and the total number of units ordered. You can sort on these too!
Initially we are generating labels for your products based on the Amazon categories that your product is sold in.
Coming soon will be customized label adding and editing.
Apart from the pretty colors, there’s not much point to adding labels if you can’t filter on them. On the products page is a ‘tag cloud’ showing your Top Labels (up to 25). This area is clickable and clicking on the label will filter the page to only show those products with the appropriate label.
You can now click on the Sales Chart at the top of the page to go to the product in question.
Financial Data [Coming Soon]
We will be adding sales figures to the line listing soon, so you can see the income related to each product. This will be part of our new financial features upgrade that will be coming in Q2 2021.
Also included in the Financials upgrade will be more comprehensive Cost of Goods (COGs) features that will also be shown on the products line.
We are always looking to improve Zonmaster and give you the best after-sales product out there for Amazon Sellers. We add all these features and they all come included in your subscription, regardless of which subscription plan you are on!
On September 8, 2020, Amazon posted an announcement in Seller Central that they would be making changes to the Buyer-Seller Messaging Guidelines, effective November 3, 2020. Failure to become or remain compliant with these new guidelines could result in a 30-day or lifetime restriction of your ability to send Buyer-Seller Messages.
We’ve had Sales Rank tracking in Zonmaster since the beginning, but, finally we have gotten around to bringing it more up to date. The first step in these improvements – there are more to come! – is improving the tracking and display for those of you selling the same SKU in multiple marketplaces (we’re talking to you, Amazon EU sellers!).
On each product’s main page we now show you the marketplace in addition to the description and the latest ranking.
The ‘breakout’ links (after each Category name) will take you to that page on Amazon. The exception are these ‘display_on_website’ pseudo categories that Amazon has. We are working on a fix for that.
To see historical graphs, click on the small ‘See History’ text.
That will take you to a page showing you your Sales Rank histories.
We hope you like these more detailed charts and the better breakdown by marketplace.
We’ve added a new way to filter (or target, depends on your point of view!) customers.
Subscribe & Save
This filter is found at the bottom of the ‘Stop On…?’ dropdown in the ‘Exclude’ section while editing an Email Template.
Remember this is an EXCLUDE not include function so this is what they do:
1) ‘Is Subscribe & Save Customer’ means: this email will NOT go to S&S Customers
2) ‘Is Not Subscribe & Save Customer’ means: this email will ONLY go to S&S Customers
Perhaps a little backwards, but we didn’t want to clutter the interface with more options!
As always, this is a new feature so please give us your feedback on its effectiveness. And if you have any other suggestions for filters or other improvements we are always keen to hear them! Use our ‘Contact Us‘ page to get in touch.