ZonMaster {Support}

Category: Updates

  • [Update] Big Changes to Email Templates – #1 Goodbye Backdate, hello Order After!

    [Update] Big Changes to Email Templates – #1 Goodbye Backdate, hello Order After!

    It was driving us crazy and it was driving YOU crazy. What, exactly, does ZonMaster’s ‘backdate’ feature do to an email template. Everyone seemed to have a different interpretation, so, for clarity (and sanity) we got rid of it. In it’s place we now have ‘Send to orders placed after’ (for brevity, let’s call it…

  • [Update] Revised Template Editing page

    We’ve restructured the template editing page a little bit to group things together in a more logical flow (we think!). So first we have the NAME of the template. This is an internal name that your customers won’t see, so you can call it anything you like to remind yourself what it does (e.g. “Order…

  • [Update] Virtual Assistant accounts!

    [Update] Virtual Assistant accounts!

    You asked for it, we did it! You can now create special accounts for your Virtual Assistants (or anyone. Your mom if you like!). Under the ‘User’ menu (top right) there should now be a ‘Manage Admins’ entry. Be going in there you can invite other people to come and admin your ZonMaster account. You…

  • [Updates] Disable Sending Emails for an Order

    If there is an order that, for whatever reason, you don’t want to send emails to, you can now go to that order and click a button that will disable the sending. If you change your mind you can re-enable it. Note, all the rules for sending still apply, so, if you disable it and…

  • [Updates] Product Nickname

    There’s a new field in the email templates: product nick name. You can assign a product (or as we call them, item) a nick name by going to the details page on any item (eg https://www.zonmaster.com/items/xxxx). Underneath the thumbnail of the item will be a new field called ‘nickname’. If you click on the underlined…

  • ZonMaster now available on ClickBank

    ZonMaster is now listed on ClickBank. For Affiliate Marketers: You can now market ZonMaster and make money every time someone signs up. We pay out 75% of the first month’s subscription. You can find our info, and get your clickbank affiliate link, by going here For Subscribers: Your purchases are now processed through the robust…

  • Increased FBM support

    FBM orders now get properly marked as shipped (automatically!), so you can use the ‘On Shipped’ trigger with greater reliability. Also, they will get marked as delivered if the delivery window (set by you and amazon in Seller Central) reaches the end.

  • Better Support for international characters

    We’ve addressed an issue that in some circumstances was stripping international (accented) characters from the email body. Eg é would disappear. If you see this showing up again, please let us know!

  • New Trigger: Returned

    You can now send an email out to customers using the trigger of ‘returned’. When an order is marked as returned all future emails yet to be sent are deleted for that order, but, you can add a special email if you wish to follow up with these customers.

  • Updates to Royal Mail tracking

    Recently we’ve seen some issues with tracking packages sent in the UK via Royal Mail. We’re trying to address these in a new update. Also, if a package has an ‘estimated’ (by Amazon) delivery date and the carrier is not giving us any information then we will set the package to delivered within a set…