ZonMaster {Support}

Category: FAQ

  • Are My Emails Compliant with Amazon Policy?

    Are My Emails Compliant with Amazon Policy?

    Utilize this checklist to examine your account and modify your templates and campaigns to be in line with Amazon’s Communication Guidelines.

  • Enhanced Feature Access: E. U. Marketplaces

    Overview Seller Central Integration (SCI) is a way for Zonmaster to connect to your Seller Central account to import key information. Order imports, negative feedback imports and email sending use your MWS credentials and do not require SCI. However, the following features do require Seller Central Integration: Positive feedback imports Excluding buyers who have already…

  • Getting Notified by Email and SMS When You’ve Got New Reviews and Feedback

    On your store’s settings page, you can set up notifications that will tell you when reviews and or seller feedback have come in. You can update some of these, and configure other settings, on your Amazon Store’s Settings page. To get there go to the ‘Settings’ menu and select ‘Store Settings’ (or click here) Then…

  • How to Edit the Settings of Your Amazon Store

    When you signed up with Zonmaster you gave us your Amazon Seller info – Seller ID, MWS Auth Token, Send From email address etc. You can update some of these, and configure other settings, on your Amazon Store’s Settings page. To get there go to the ‘Settings’ menu and select ‘Store Settings’ (or click here)…

  • How To “Force Send” To Old Orders

    1) Start By Setting Dates Technically you don’t HAVE to do this, but, it is strongly (x 1000) recommended. Edit your email template and go to the “For Orders Placed Between The Dates:” section under “When?”. Click in each field to show the date picker and choose a start and stop date.   (of course,…

  • Inserting Images into Email Templates

    Inline Images You can upload and insert an image into your email by using the ‘Insert Image’ icon in the toolbar. Unfortunately, there are two of these! You need to use the rightmost one (if you hover over it it will say ‘Insert an image from your computer’).   Images from ShortCodes There are also…

  • How to use ShortCodes in Email Templates

    Why Use ShortCodes? One of the things that makes a system like Zonmaster so powerful is that you don’t have to write an email for each and every product and customer. By using shortcodes you can substitute in things for the current order automatically. Back in the old days we used to call this ‘Mail…

  • Yes – we’re GDPR Compliant!

    We decided NOT to spam you with this, but, we are getting some requests. Zonmaster has updated the Terms and Conditions and Privacy Policy to hilight that we are GDPR compliant. Your data – and the data of your customers – is stored in an encrypted format in our database. We have processes in place…

  • All About the Amazon Opt-Out

    All About the Amazon Opt-Out

    Amazon.com, Inc. (“Amazon”) recently began blocking messages that are sent to buyers who have chosen to “opt out of unsolicited messages” from Amazon. Many sellers have come to us with questions, so we’re sharing our answers here. What does it mean if a buyer “opts out of unsolicited messages?” Buyers who have opted out of…

  • [FAQ] Why Aren’t My Emails Sending?

    This is the #1 question we get and of course there are many possible reasons, but here’s the top 3 reasons we’ve seen.   1) Incorrect Sales Channel setting on the template. On each template you can set which purchasing Sales Channel (i.e. Amazon website that the customer bought from) this template gets applied to.…