[FAQ] Does My Message Meet Amazon Guidelines?

We aren’t Amazon. We can’t answer this question with certainty.

We would urge you to consult the Amazon Prohibited Seller Activities and Actions found here to ensure that the content of your message meets Amazon standards.


[FAQ] How Do I Stop Sending To A Certain Customer?

There are 2 ways you can stop sending to a customer about an order.

Blacklist the customer

Go to the Blacklist management page and click ‘Add New Entry’. Here you can type in one or many (one per line) Amazon seller email addresses (you know, those crazy type addresses). After clicking ‘Create Blacklist’ your entries will be added and those customers will never get another email via ZonMaster again. Ever.

You can also blacklist a customer from their detailed info page or from one of their order detail pages.

Stop Sending For The Order

If you don’t want to go all nuclear and blacklist the customer you can also click the red ‘Stop Sending For This Order’ button on any order’s info page.


[FAQ] What Do The Different ‘Send Trigger’ Values Mean When Setting Up An Email Template?

Confirmed – the order has been placed and payment has been received (order has been made official)

Shipped – the order has left the warehouse and it is on its way to the local office which will deliver the order to your customer

Delivered – the order has been delivered and is in the customer’s possession

Returned – the order has been returned by the customer



[FAQ] How do Variables work?

The “email variables” are essentially information placeholders for your messages.  For example, placing the %%buyer_first_name%% variable in your message body (ex. “Hello %%buyer_first_name%% !” – a greeting at the beginning of the message), will replace the variable placeholder with the first name of the customer who placed the order.
For any of the link variables (see the full list of system variables on the ZonMaster site), you can specify the text that should appear hyperlinked by adding a colon after the word “link” and typing in the text that you would like hyperlinked.  For example, if you want customers to contact you through Amazon and don’t want to use the web URL (ex., you could instead use the Contact variable like so: %%contact_link:Contact us%% The recipient would see the words “Contact us” as a clickable link that redirects to the Contact page on Amazon. This makes the email more visually appealing and easy to follow.
The most useful variables are %%buyer_first_name%% (replaces the code with the customer’s first name), %%feedback_link%% (link for your customer to leave seller feedback – specific to their order), and %%review_link%% (direct link for the customer to leave a product review on the product they purchased).
Remember that variables can be used in the subject of your email too!