[FAQ] What Do The Different ‘Send Trigger’ Values Mean When Setting Up An Email Template?

Confirmed – the order has been placed and payment has been received (order has been made official)

Shipped – the order has left the warehouse and it is on its way to the local office which will deliver the order to your customer

Delivered – the order has been delivered and is in the customer’s possession

Returned – the order has been returned by the customer