ZonMaster {Support}

Month: August 2016

  • [FAQ] Why Aren’t My Emails Sending?

    This is the #1 question we get and of course there are many possible reasons, but here’s the top 3 reasons we’ve seen.   1) Incorrect Sales Channel setting on the template. On each template you can set which purchasing Sales Channel (i.e. Amazon website that the customer bought from) this template gets applied to.…

  • [New Feature] Pre-Made Starter Packs of Templates

    [New Feature] Pre-Made Starter Packs of Templates

    It’s not enough to know that you can send emails out to people based on triggers after they buy from you. The real question is what to say in the email! We’ve put together a couple of starter packs of email templates – each with 3 emails, one focused on getting you more seller feedback,…

  • [New Country] Amazon.in (India) Support

    [New Country] Amazon.in (India) Support

    We’re starting to roll out more territories and the first to go into trial is India’s Amazon.in. When you create a new store you’ll see Amazon.in in the drop down. Right now it looks like we can get all order and item information. What we CAN’T get is package tracking. Most of Amazon.in’s packages are…

  • [Update] Did they or didn’t they? ZonMaster adds mail open tracking

    [Update] Did they or didn’t they? ZonMaster adds mail open tracking

    It’s one thing to send of an email and know it arrived, and something completely different to know that it was opened. That’s why we’ve added the ability to track whether your emails were opened or not. Go to your Email Queue and you’ll see your a list of emails that have been sent or are…

  • [Update] Big Changes to Email Templates – #3 Review level triggers

    [Update] Big Changes to Email Templates – #3 Review level triggers

    Our other addition to email templates for reviews is the ability to send an email based on a review being left. To do this look in the ‘Send Trigger’ dropdown. After the old triggers of Confirmed, Shipped, Delivered and Returned we’ve added a group of levels (similar to the ones in Stop On Review). Check…

  • [Update] Big Changes to Email Templates – #2 Stop On Review

    [Update] Big Changes to Email Templates – #2 Stop On Review

    If you’ve been following along with ZonMaster updates you know that we have been working hard on tying customer reviews to customer orders.  Now the next step is to let you do something with that info. The first of two features on the email templates to use customer reviews is ‘Stop on Review’ (found in…

  • [Update] Big Changes to Email Templates – #1 Goodbye Backdate, hello Order After!

    [Update] Big Changes to Email Templates – #1 Goodbye Backdate, hello Order After!

    It was driving us crazy and it was driving YOU crazy. What, exactly, does ZonMaster’s ‘backdate’ feature do to an email template. Everyone seemed to have a different interpretation, so, for clarity (and sanity) we got rid of it. In it’s place we now have ‘Send to orders placed after’ (for brevity, let’s call it…