Month: September 2016

Categories
News

[News] Beginners Plans, Beginners Prices!

At ZonMaster one of our goals is to bring these sales-boosting services to people just starting out selling private label goods via Amazon FBA, when you need it most.

So today we’re announcing two new plans.

Mini Plan $6.99/month

  • 500 Emails Per Month
  • Full Access to all ZonMaster features like Seller Feedback triggering, Review Matching, Pre-Made Mail Chain Templates, etc etc.

Mini Plan + Attachments $9.99/month

  • Same as above, but with file attachments available on your emails!

With these new plans we give you a chance to do all the sophisticated emailing that the big boys do, at a fraction of the price. When you’re ready to move up to a bigger plan, you just move up. No problem!

These plans offer the best value of ANY Amazon Seller auto-responder/Customer Relationship Management tool on the market with features that rival any of our, erm, rivals! We also offer unparalleled customer service.

You will not find a better, cheaper, AND more effective way to improve your Amazon business that you’re starting up than these plans on ZonMaster.

Categories
Updates

[New Feature] Send Emails in Response to Seller Feedback

This is something that a lot of you have asked for!

We’re happy to announce that now you can send a specific email template triggered by whether the customer has left Seller Feedback (as opposed to a product review) on an order.

seller-feedback-menu

For negative (or neutral) feedback of 3 or under this is available for everyone.

If you want to send an email based on Positive (4 or 5 star) seller feedback you need to have given us the additional permissions needed to access certain special reports from your Seller Central account. (This feature is also free for all ZonMaster customers). To learn about this, read this blog post.

How To Use It

You don’t need us to tell you, we think, but here goes: a lot of you want this trigger so that when someone leaves you positive seller feedback you can send them an email asking them to leave a product review. The exciting thing you can do with ZonMaster is this: these emails can be stopped from being sent to people who have already left a review by using our ‘Stop On Review‘ setting!

stop-sending-to-reviewers

 

We hope you find this feature useful! If you have any questions or issues with it don’t hesitate to contact us. As some of you know, we strive to have the most responsive customer service in the biz.

Categories
Updates

[Update] Goodbye Big Red Button

UPDATE: The video that is/used to be linked to on this page is out of date. See updated instructions here inside your ZonMaster account.

 

A couple of months ago we rolled out the Seller Central Prep page which required you to run Google Chrome as a browser and install a plugin to help us match up your orders.

It was, let’s be honest here, a huge pain in the you-know-what.

From today we are discontinuing the Big Red Button. Instead, we are asking you to authorize us with a couple of ‘read-only’ permissions on your Seller Central account.

The advantages are as follows:

  1. We do the heavy lifting of pulling down this extra customer info
  2. We also will grab your Seller Feedback (triggers and alerts coming soon!) – positive AND negative.
  3. You don’t need to run Google Chrome

We’ve created a little video that instructs you on how to do this. You can watch it below, or click here.

Please note that while this video  talks about Amazon.com,  but if you are a European or Indian seller you need to do the same thing, but by going to Seller Central Europe or Seller Central India (the rest of the instructions stay the same). If you are selling in more than one market (i.e. you have an Amazon.com and an Amazon.co.uk account registered with ZonMaster) you’ll need to do it on each platform.

This process will GREATLY increase your review matching rate and we strongly encourage you to do it.

Unfortunately, the request you send to us has to be handled by a real person on the ZonMaster team, so give us time to answer the request. We’ll send you an email when we’ve done it.

[arve url=”https://youtu.be/yBz1KBNQwsI”]

Categories
News

[News] Amazon Changes Reviewer Policy

Amazon has updated its review policy again, but this time, it’s for shoppers—not sellers. See the latest “Customer Review Guidelines”

Previous Version

Who may write a review?

To post a review, customers must spend at least $5.00 using a valid credit or debit card. Prime subscriptions and promotional discounts don’t qualify towards the $5.00 minimum. Customers in the same household cannot submit a review for the same product.

Current Version

Who may write a review?

To post a review, customers must spend at least $50.00 using a valid credit or debit card. Prime subscriptions and promotional discounts don’t qualify towards the $50.00 minimum. Customers in the same household cannot submit a review for the same product.

What does this change mean for me? 

The $50 rule applies to the account, not the purchase. Items under $50 can still get reviews.

Some testing on our end has found that shoppers with accounts with less than $50 spent total were still able to leave product reviews on products they have purchased. It’s possible older accounts are grandfathered in and this change does not affect them.

The only change is that new shopper accounts that have spent less than $50 total cannot leave reviews yet.

Can Shoppers Still Leave Reviews on Products Less than $50?

Yes.

Can I still offer discounted or free products in exchange for a review?

Yes.

Categories
Updates

[New Feature] All In The Family: Seeing Related Items

A lot of you are selling variations – different colour, container size, etc etc – of the same product. Now on ZonMaster you can see that!

On the items listing page we’ve put a small P in the box with the ASIN and SKU. That P will show the parent ASIN of the product. If there is any.

parents3

(sorry for the pixelization!)

If you click on an item and see it’s detail page, and it has ‘siblings’, you’ll see those listed below the Sales Rank and Inventory info.

parents1

Linking things at the parent label will help us match reviews better (as items with a shared parent actually get the same reviews on Amazon). It should also let you see families of items at a glance, and see their stock levels and more importantly for your ZonMaster use, let you see if they have the same number of templates, etc.

Please let us know if you find this feature helpful!